Trust & Safety

Every purchase on Plantisio is automatically covered by our Plant Protection Program. This means if your plant doesn't arrive as described, arrives damaged, or doesn't arrive at all, you're protected.

File a claim within 48 hours of delivery by providing photos and details. Our team reviews all claims fairly and works to resolve issues quickly.

All payments on Plantisio are processed through secure, encrypted payment systems. We never store your full payment information on our servers.

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Funds held securely until delivery is confirmed
• Multiple payment methods supported

While Plantisio works hard to maintain a safe marketplace, it's important to stay vigilant. Here are red flags to watch for:

If something feels off, trust your instincts and report it to our support team.

Community Guidelines

To maintain a safe and welcoming community, all users must follow these guidelines:

• Be honest and accurate in all listings and communications
• Treat other users with respect and kindness
• Only list plants that are legal to sell and ship
• Complete all transactions through Plantisio's platform
• Respond to messages in a timely manner
• Ship items promptly and as described
• Do not harass, threaten, or abuse other users
• Report suspicious activity or policy violations

Reporting Issues

If you encounter a problem, suspicious activity, or policy violation:

1. Document the issue with screenshots and details
2. Use the "Report" button on the listing or message
3. Contact our support team with your concerns
4. We review all reports within 24 hours
5. Serious violations may result in account suspension

Account Security

Protect your Plantisio account by:

• Using a strong, unique password
• Never sharing your login credentials
• Logging out on shared devices
• Enabling two-factor authentication (coming soon)
• Keeping your email address up to date
• Being cautious of phishing attempts